North American Relocation

Total scam from start to finish. Friendly w/ good rates until the moment they had all my property locked in their (rented) truck. Then the price immediately more than quadrupled their “estimate.” They blamed me, saying their estimate was based on what I had reported to them and I must’ve underreported the volume. Miraculously though, and they had shown up in a truck perfectly sized to haul 4 times as much stuff, which just happened to fit the precise contents of my house.

They then delayed the delivery date by almost a month and expanded the delivery window from 5 days to 3 weeks. They said they would call 15 minutes before delivery time and if I wasn’t there to meet them when they arrived, they’d put my stuff in storage and charge me over $500 a day to store it until whenever they attempted to deliver it again which they put no time limit on. This meant I ended up spending 8 days in an empty apartment with no bed, cookware, TV, table, chairs, etc. Just me and the 4 walls, unable to go anywhere for an unknown time. When they finally did arrive, they demanded an $800 “tip” because there was only one elevator in the building.

Let me put it simply: North American Relocation is the reason I hope there’s a hell.

Move size: 2 Bedroom Home Service cost: $3000

UPDATED! 7/16/17

Manager Doughlas is a [EDIT]. He calls me and starts going on about an issue. He won't let me talk and keeps interrupting me then proceeds to TELL me how they didn't double charge my mothers card though it was shown on her bank account, but he's right. LOL Then I finally tell him how unbelievable it is that he's a manager and how rudly he's speaking to me. He tells me how he's not being rude that he's just annoyed by that fact that he so called had to deal with four ppl for this account.. sorry that my mother and mother in law are splitting the cost, that the payments so called keep getting declined after they never charged the one card over a month ago to begin with. The one card declining wasn't our fault either, it was fine and had no reason to but was on their end. Regardless it's YOUR JOB! If you can't deal with it in a respectful and professional manner than you definetly shouldn't be a manger. Second that is NEVER an excuse to talk to a customer like that let alone TELL me how you didbt charge the other card when in fact you did. So not only was he rude but he point blank lied. I ended up hanging up on him and my mother had to called him.

Second I had an issue with the guy who did our inventory for the move. Again he was so rude another Manager named Jake had to talk to me to get it updated.

The truck was scheduled between two days, tues and wed but never arrived till Thursday afternoon. We got told late wed 3 hours AFTER they knew they weren't going to make it for wed either. They finally showed up Thursday around noon and didn't get don't till about 3/3:30pm. There was 3 guys, one of which who actually loaded our stuff, the second guy talked on his phone, watched the other guys after carrying an item even hour and talked to people walking by. The third guy was the head of it that felt with tagging our items and matching it to the inventory till he was done and could help the other guy. They put multiple of our boxes on a dolly and wheeled it down the stairs while letting it drop and smash as they went down the stairs with it.. regardless of us marking some of the boxes FRAGILE. Needless to say our stuff was not packed in the truck or carried down professionally in any manner what so ever. My fiancé started carrying boxes down himself to make sure our stuff got down safely and I hopes to get it done quicker since we were then now a day late due to them never showing the first two days.

When our stuff arrived, it was three weeks later. The guy who picked it up said the date I put down was for it to be delivered by or around, not the date for which it is allowed to START to be delivered and can take up to 21 days after that start date to arrive. Also our stuff was packed into a smaller semi truck. When it arrived our stuff was in a huge semi truck. So obviously our stuff was moved from one truck to another and the packing of our stuff was insane. I took pictures of the guys trying to squeeze our stuff out of the middle of the semi from one of the middle doors. Our stuff was literally crammed in the truck and our boxes showed up smashed, crushed and with extra tape on them from the company who put it on then from the boxes being that bad with damage. I will NEVER again use this company. The guys unloaded the truck not knowing what was and wasn't ours, with NO inventory list, NO nothing. We had to literally tell them what was and wasn't ours and hope they didn't miss anything of ours.

Move size: 1 Bedroom Home Service cost: $3120

Stay Away!! If you think this is North American Van Lines, it is NOT!! "Stole" $2,000 from my mom for relocation when my father passed. Called the day before the move to take place and said they need to up the charge because they thought it was under what it should be. Promised they would reimburse if we were under projected weight and never did! Total crooks that took advantage of a grieving widow. Low life's at best!! Working with a lawyer to get money back..and yes, I have emails to back all this up!! Funny thing is, they should have reimbursed as they said they would, now it will cost them in lawyer/court fees, whereas it is not going to cost me anything.

Move size: 4 Bedroom Home Service cost: $7100

First, the estimate was given by phone. Do not ever allow a company to give you an estimate over the phone, request an onsite visit and guaranteed price. This company reviewed our home over the phone and we agreed to the price. However its nearly impossible to give a precise estimate by phone, which was our first mistake - but this was our first time hiring movers.

The bottom line, we have a full five bedroom house and they sent a 28 foot truck - which was barely enough to move half our house. So here we are, moving day (which we must be completely out the next day), and they sent a truck WAY too small. I called and nothing they can do - so we had to rent an entire 26' Uhaul truck AND trailer, to load and move the rest of home (by ourselves) across 4 state lines.

To me; when someone says "full five bedroom house" that should be moving 101 that you need an 18 wheeler..but they just blamed us for an inaccurate estimate. The process and their response was a complete joke that cost us much more time and money to move - almost twice as much as they took from us, and we had to do half of it ourselves - which is the sole reason we hired North American Relocation; to move our house. The worst experience and customer service - if I could give them zero stars, I would.

Move size: 4+ Bedroom Home Service cost: $7000

Do not even consider using this company they are liars and thieves. Booked a move with them on November 13, 2017. Prior to booking I emphasized multiple times that they be able to pick up the household goods on Nov 24 or 25th. Jeffrey Jaqid (sales representative) assured me that would not be a problem and said he also checked with his supervisor and they also assured the 24th or 25th pickup date would not be a problem. I followed with an email to customer service on the 14th because the wording stated the earliest pick-up date would be the 24th and I wanted to be sure they planned on picking up on the 24th or 25th and how important the pick-up dates were because I needed to get back to Florida to work. At that time Lisa Jones replied and said she had a truck scheduled to pick-up on one of those days (24th or 25th). Andrew Bennett/ Bill Young called on Nov 21st requesting I give them exactly what it is being shipped and I responded by telling them to the best of my knowledge what I had given them previously is what is being shipped, but also explained to them that I was in Florida and the information on what’s being shipped was coming from my 83-year-old mother in Iowa. I then asked him to confirm that they would be there on the 24th or 25th and he said they were still trying to find a shipper and started to explain that it’s the holidays and they were having problems and said they would not be able to get someone there until next week – earliest would be the 26 or 27. At the time of the conversation they HAD NOT made arrangements to pick-up on the 24th. I stated that in the Binding Moving Estimate under ‘Understanding Your Estimate’ they had stated “North American Relocation will pick up on the 24th or 25th of November”. He said that the only way they could guarantee those dates would be if I pay and addition $300. It was at that time on November 21st I requested they cancel the order because I was not going to pay an addition $300 to have them pick-up on the dates they had already guaranteed in the Binding Agreement and in the email from Lisa Jones on November 14. I followed up with an email on the 22 to customer service requesting they confirm they canceled the move and asked who I had spoken with and they responded by saying the shipment had been canceled and the paperwork had been sent to bookkeeping to process. This should have been they keep 15% and send back the rest of the deposit. I requested the CC used place a dispute on the amount to be refunded (deposit – 15%). North American responded by sending the CC a document full of lies – said the had a truck ready to pick-up on the 24th, which if true I would not be writing this dispute. The order was canceled on the 21st which is 72 hours’ notice even if they had a truck picking up on the 24th which they DID NOT. Called on the 22nd and they said that I had spoken with Bill Young the day before. Unfortunately, the CC (AAA) believed their lies so the fight continues. DO NOT EVEN CONSIDER USING THESE CROOKS!

Move size: 2 Bedroom Home Service cost: $522

Movers were over 24 hours late picking my items up from the estimated time they gave me. Driver lacked communication in keeping me up to date on arrival time. Upon arrival at pick up, North American had actually subcontracted our move to Kangaroo Van Lines without contacting us first to let us know a different company with different policies would be handling our items. Was initially told the move would take 9-14 days, but will be well over 14 days by the time we actually receive our items. Customer service has been terrible throughout the entire move. They have little information in regards to where our items are. Told us they would call us back with more information within 24 hours and never did..

Move size: Studio Service cost: $1500

Lied to me about being able to pickup my daughter's car and deliver to Seattle. Lied about giving me a refund. Basically stole $300 from me.
I called George Montclaire at North American Relocation/Fast Track Auto Carriers LLC to book my just graduated daughter's move to Seattle. They were going to move her furniture and items and her car, which has a special adaptation for her to drive (she is handicapped), and I needed it in Seattle the 2nd week of June. I paid my deposits for the move of the vehicle and the items. When the time came to get the items, they were picked up. When the time came to get the car, the company simply didn't pick it up. When I called to check, they said their truck couldn't pick up the car on time, and I would have to pay a lot more $$ to get the car to Seattle, and even then they said they couldn't get it there on time. Dozens of phone calls. Dozens of e-mails. Time wasted. Fast Track Auto Carriers finally admitted that they couldn't get the car to Seattle. So, they promised me a refund within 3 days, and I had to find a more reputable company (and pay a rush premium) to get my daughter's car to Seattle in time for her to start her new job and graduate school. That was the first week of June. For the entire month of June, I was e-mailing and calling and getting the same information. We will refund your $300 deposit in 3 business days. In July, I turned it over to my Credit Card company to dispute the charge, since Fast Track continued to lie to me. Wells Fargo tried to get my money back, but the thieves at Fast Track wouldn't refund it, and I have e-mails from them saying they were working on it. North American Relocation and Fast Track Auto Carriers are lying, thieving grifters who should be put out of business, if not actually arrested for stealing.

Move size: Studio Service cost: $5000

DO NOT USE THIS COMPANY IT IS A SCAM.
We gave them $1202 deposit for our move, and the day before the move they called and insisted $2400 more or they could not send the truck. We refused to provided the funds and referred to our contract which said the second installment was due upon pick up. I have since learned that real movers will not expect money up front. So they did not show to make the move, and have refused to return the $1202 deposit. I have involved the FL Attorney General, as I think this is really a scam and I don't think they are a real moving company. They have a business of just taking deposits and never performing a job.

Move size: Partial Move Service cost: $1202

I was foolish enough to have used this company twice! I experienced an extensive amount of furniture and appliance damages on the first move. Life/job changes forced another move soon after the first move and since they appeared to be working my damage claims I figured they were good to go for the second move. They have a so-called "claims department" but nothing has ever happened but stall tactics. I have emailed them numerous times and called them numerous times. You will get absolutely nowhere on the damages that will inevitably occur. On my last contact, I was directed to a so-called "moving damages" company - another stall tactic. I recently sent them a letter in the mail as a "last-ditch effort" to work with me or I would have to take the legal remedy - it's been over 30 days and not a word from them. I only rated them one star because you can't rate zero stars.

Move size: 3 Bedroom Home Service cost: $25000

Quite possibly the worst moving experience I've had. I booked 2 months in advance. Gave a detailed rundown of inventory and was quoted a price. I then had to initiate follow up contacts trying to see if everything was on schedule and on track. A day before my scheduled pickup the price was increased by $1000. Then the pickup was delayed by 5 days. When my belongings arrived the boxes were smashed, furniture was damaged..it looked like my possessions had been run over or through a tornado. North American Relocation was generally unresponsive and nonplussed by the entire situation. At one point when I was begging, pleading, and hoping to get my things picked up days after the pickup window, their "Quality Assurance" manager basically said my move was a low priority and it will get done when it gets done. But at that point they had me over a barrel. They had $1000 of my money and I had deadlines as I was moving out of state. My advice? Use ANYONE else. Even if the only other option is a crack addict brother in law with a pickup truck..go with the him.

Move size: 1 Bedroom Home Service cost: $2800